Privacy Policy

About This Policy

Protecting personal information is central to NafaLoan. This Privacy Policy explains which data the NafaLoan mobile application (“App”) collects, why it is used, how it is safeguarded, and which choices are available to you.

Continuing to use the App means you agree to this Policy. If any provision is unacceptable, remove the App from your device. Please read this Policy together with our Terms of Service, which sets out the broader rules for using NafaLoan.

Data We Gather

2.1 Identity & Contact Details

For identity verification and profile setup, we collect your full name, birth date, mobile number, email address, and details from a government-issued ID. The information travels through secure encrypted channels and is stored at:

These details are used only for verifying identity, creating the account, and meeting regulatory obligations; they are never provided to outside parties for commercial use.

2.2 Device & Technical Information

Certain device details are gathered automatically, including make and model, operating-system version, IP address, and Google Advertising ID. They support reliable App operation and platform security and are not used for advertising or credit decisions.

2.3 Installed App Metadata

To identify security risks, the App may obtain limited metadata about other installed apps, such as package names and installation dates. It does not collect their contents, passwords, or usage information, and this metadata has no effect on credit standing.

2.4 Camera Access

Camera permission may be requested so that documents can be uploaded. Images are encrypted before transmission to server.nafaloan.com and removed as soon as verification finishes. The camera operates only after you actively trigger it, never in the background, and no image remains after the process ends.

2.5 Approximate Location

With permission, approximate location may be collected to determine whether services are available where you are. Precise coordinates are not retained, and location is never applied to advertising, profiling, or credit evaluation.

2.6 Usage & Diagnostic Data

We gather anonymised, aggregated usage information, including visited screens, time spent, and error logs, to improve the App experience. It does not identify you and does not influence credit decisions.

Why We Collect Data

Your information is processed only for defined, legitimate purposes:

• Verifying identity and evaluating eligibility before account opening.
• Administering the revolving credit line and completing transactions.
• Detecting and preventing fraud while protecting the platform.
• Answering support enquiries and user questions.
• Improving features, correcting defects, and developing services.
• Meeting legal and regulatory duties.

You may refuse an individual permission. Doing so can restrict a related feature but does not prevent general App use, and no data will be collected through a permission that you have not granted.

Who Sees Your Data

We do not sell, rent, or trade personal information to third parties for profit. Disclosure takes place only when necessary and is limited to identity-verification providers checking submitted documents, service providers operating secure data infrastructure and processing, and authorities or regulators when disclosure is legally required.

Every partner is bound by strict confidentiality terms and industry-standard security requirements. Your information may not be used beyond the work needed to support NafaLoan.

Keeping Your Data Safe

Strong controls apply throughout the data lifecycle, from collection through deletion. They include end-to-end transfer encryption through TLS/HTTPS, access controls restricting sensitive records to verified personnel, regular independent security and vulnerability reviews, and continuous monitoring with automated alerts for suspicious behaviour.

Only personnel with a legitimate business requirement may see sensitive data, and every access is logged and auditable. No online service can be completely free from risk; contact support@nafaloan.com immediately if you suspect unauthorised account access.

How Long We Keep It

Information is retained for the longer of the period needed to carry out the purposes described here or the period required by applicable laws and obligations.

After account closure and expiry of any mandatory retention window, data is securely erased or fully anonymised. The applicable period differs according to the type of information and relevant regulatory requirements.

Age Requirement

NafaLoan is solely for individuals who are 18 years or older. We do not knowingly obtain information from anyone below 18, and identity checks are intended to block underage access.

If we learn that a minor’s information has been collected, it will be deleted at once and the related account will be closed without notice. Please notify support@nafaloan.com if you believe a minor has registered.

Your Rights

In relation to personal data held by NafaLoan, you may request a copy, ask that inaccurate or outdated information be corrected, seek deletion unless a legal duty prevents it, and withdraw consent at any time where consent is the basis for processing.

To use these rights or ask about our handling of personal information, contact:

Valid requests are handled within a reasonable period in accordance with applicable law. Identity confirmation may be required before action is taken.

Changes to This Policy

We may revise this Policy when services, laws, or regulatory expectations change. Before a material revision takes effect, notice will be provided through the App or by email.

Small corrections and changes that are not material may be published without advance notice. The date displayed above shows the latest revision, and continued App use after an update means acceptance of the amended terms.

Contact Us

Our team can assist with questions, complaints, or requests concerning this Privacy Policy or the way your information is handled.